Important
1. We usually process your order in the next 12-48hours after you paid, it is better you'll check your email during this time if we have other information needed from you.
2. We cannot deliver to P.O Box's & we cannot deliver without your contact phoner number.
3. To ensure the telephone and address that you left is right, we'll only deliver to the address you left in Aliexpress system.
4. For Brazil customer, please tell us your tax number (CNPJ NO. or CPF NO.),or we can't process your order.
5. For Russia customer, please select EMSas shipping method, other shipping company cannot clearance customs.
Payment
Currently the aliexpress system accepts western union, T/T, escrow, moneybooker, credit card; if you want to pay by other ways, pls contact us to check specially;
Shipping
Shipment will be arranged within 2 business days after payment is cleared as long as buyer’s information and shipping address is confirmed. Please provide the right post code and valid phone number to avoid delay in shipping.
1) We usually ship by DHL, FedEx, UPS or EMS — we choose the most economic way among them for you.
2) Buyers from the following areas or countries please check with us the shipping fee specially before you make payment(include all the free shipping items), otherwise we wont arrange shipment even if your payment been made; Russia, Belarus, Ukraine, Uzbekistan, Brazil,South America, Africa, Middle East, and remote countries or areas on DHL/UPS website;
3) If buyer need the parcel to be delivered by certain courier or other express way, please contact our sales to adjust the price before payment.
4) Small package within 2.0kgs usually be shipped by China post / HK post / Singapore Post as listed or agreed by customer.
5) We don’t ship to APO/FPO, P.O BOX addresses.
6) Remote area fee excluded, for addresses listed in the remote areas on DHL/UPS website, will be charged an extra US$30.please check with our sales before payment.
7) On Way Time (for reference only)
|
Shipping Way |
Delivery Time (Business Days) |
||||||
|
2-3 |
3-7 |
7-10 |
10-20 |
20-30 |
>30 |
||
|
UPS |
Safe & Fast |
30% |
60% |
10% |
|||
|
DHL |
Fast & Low Tariff |
5% |
80% |
15% |
|||
|
FEDEX |
Safe & Economical |
5% |
60% |
35% |
|||
|
EMS |
Safe & Low Tariff |
5% |
30% |
50% |
15% |
||
|
Post Airmail |
Cheap but Slow |
3% |
30% |
60% |
7% |
||
Import Tax
We are NOT liable for ANY import tax, custom fee or customs delay. If the parcel is return back to us due to the buyer’s refusal to pay the above fees, we would NOT resend the parcel until the buyer complete those fees and pay ALL the return and resend cost. Buyer can not cancel the order or request refund based on the above reasons.
We will try our best to help our buyers to minimize the risk of paying the taxes. As our experience, 90% can reach to the buyer without paying any taxes, such as stating the item as sample or gift, but you still find the price is lower than standard even you are chosen to pay the customs!
Return and Warranty
-All items are well-packed, brand new, never used, not refurbished.
– All sales are final unless the item is found to be defective within 7 days since you receive the item. If that is the case, the item will be replaced or money refunded at the discretion of the seller.
– Buyer must provide photoes or video and other evidence to seller if the item is found to be defective.
– We offer 14 Days Guarantee. If you find the goods not as described or not work, please offer the seller with evidence, we will refund your money upon receipt of the returned item. Please note, refund on this item is subject to a 10% re-stocking fee, and buyer is responsible for return postage. Please understand that shipping and handling fee in this auction is not refundable. It’s not negotiable.
– For all returns buyer need to pay for the return shipping, while we will pay for sending you a replaced item.
– All returns must have prior authorization. Please note we will not accept any returns that have not been authorized by us. Please contact us before you return the item.
Feedback
We depend on our customers' satisfaction to succeed. Therefore, your feedback is extremely important to us.
If you are satisfied with the item and our service, please leave us positive feedback, and we will do the same for you.
We care about our valued customers and understand the concerns and frustrations you might have. If you encounter any problems during the shipping process or any problems with the item, Please give us the opportunity to resolve the problems and we will honestly try our best to solve all the problems for you as soon as we can.
Please contact us before leaving a negative feedback, we will find a solution to meet your requirement and enhance the satisfaction.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
- We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security
BUY WITH CONFIDENCE
Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
- Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
- Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing
