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Shipping:
Shipment will be arranged within 7 work days after payment is cleared as long as buyer's information and shipping address is confirmed. Please provide the right post code and valid phone number to avoid delay in shipping.
1) We usually ship by DHL, FedEx or EMS — we choose the most economic way among them for you.
2) If buyer need the parcel to be delivered by certain courier or other express way, please contact our sales to adjust the price before payment.
3) Small package within 2.0kgs usually be shipped by China post / HK post.
4) Remote area fee excluded, for addresses listed in the remote areas on DHL/UPS website, will be charged an extra US$40.
Import Tax:
We are NOT liable for ANY import tax, custom fee or customs delay. If the parcel is return back to us due to the buyer’s refusal to pay the above fees, we would NOT resend the parcel until the buyer complete those fees and pay ALL the return and resend cost. Buyer can not cancel the order or request refund based on the above reason.
Return and Warranty:
All items are brand new straight from the factory. In case you receive a faulty item, please contact us within 3 days after sign on the receipt.
Return within 1 year from the purchase date can be repaired.
It is the customers' responsibility to pay for return postage and ship the item back to us.
All returns must be confirmed by our after service staff, we are not liable for any return package without prior notice.
For non-defective returns, there will be administrative fee applied.
We offer ONE Year Factory Warranty (accessories not included).
Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person.
Feedback:
Customers satisfactory are our ultimate goal. If you are satisfied with our products and service, please leave us 5 stars feedback.
If you have problem or question please contact us before open a dispute or leaving any type of feedback.
All messages or emails will be answered within one business day. If you do not receive our reply, please kindly re-send your email or complaint to our manager.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
- We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security
BUY WITH CONFIDENCE
Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
- Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
- Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing