Please format the it first if you use the new SSD/HDD,if it still not working,please contact us drsctly,thanks!
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Frequently Asked Questions about Encrypted HDD Enclosure
FAQ:
1: How to do if lost password ?
Answer : It is not possible to restore HDD if lost password.
It don’t have access to HDD if lost password.
HDD can be use again after it be newly partitioned & formatted.
But all the data stored in HDD will be lost.
2: How to do if HDD Enclosure broken ?
Answer : You should buy the completely same HDD Enclosure from us,
And press the same password you kept, then it allows accessing to HDD’s data.
3: If the HDD can be partially encrypted,and partially NO encrypted ?
Answer : Now it could only be completely encrypted .
4: What is the situation if enter wrong password many times ?
Answer : You could not allow access to HDD’s data if enter wrong password ;
There is unlimited times to enter wrong password.
5: What is the situation if changing password is failure ?
Answer : It only need to enter the original password,and it still allow to access to data of HDD
6: What is the situation if HDD don’t work long time but it had been access to data of HDD yet ? What happens if you left for a while ? It is possible to press “lock” button to encrypt HDD directly without pull off USB cable from PC ?
Answer : It could have factory default setting of automatically “lock” when no use for a while, like 5~10 minutes, or setting the time as you want when produce. This is automatically “Lock “ . We also could give setting of “Lock “by press button by hands when produce if you want .
7: If the HDD-A removes from Encrypted HDD Enclosure-A, then put HDD-A into another normal HDD Enclosure-B ,If the HDD-A is still allow to access to data ?
Answer : No, normal HDD Enclosure-B is not allow access to HDD-A .
HDD-A keep the same password as you created before.When you install HDD-A into a completely same model Encrypted HDD Enclosure-B from the same factory, it is allow access to HDD-A with your original password .
If you install another no-encrypted HDD-B (it was used before) into Encrypted HDD Enclosure-A , how to access to data of HDD-B and how to create the password ?
Answer : It is not allow to access to data HDD-B. You should partition and format HDD-B as new one as manual’s operations .
8: Where does the password stored ? Can the password be stole if it stole the flash on PCB?
Answer : NO. The password be stored different places, It could not stole the password if stole the flash from PCB
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