With instruction manual, no trouble to install and use
Foam carton packaging:
Installation and use questions:
1. The ceiling fan does not turn
(1) Check whether there is any problem with the contact of the fan power circuit
(2) Check whether the fan power supply voltage is normal
2. The fan is noisy
(1) Check whether all the fan screws are locked
(2) Check whether there is friction with others when the motor is running
3. After the power is turned on, the light source cannot be turned on normally
All of our products will pass the power-on test. If there is no light, it may be that the interface of the link light source is loose due to the bumps in the express delivery, resulting in poor contact. Just check the interface and tighten the interface. Another possibility is that the zero fire wire is not firmly connected, just reconnect it. If you still can’t solve it, please contact our customer service
4. The remote control cannot be used
Please install a new battery and try again. If you still can’t solve it, please contact our customer service
5.If the remote control can not control the fan
1. Code pairing: Turn on the power and immediatetly press the three keys of ” Fan stop-light on/ off – Fan stop” after hearing the sound of ” Drip” ( three keys are completed within 5 seconds). When the two sounds of ” Drip, drip” are heard, the code match successfully.
If you still can’t solve it, please contact our customer service
6. The light source appears slightly bright after turning off the light
Please replace the neutral wire of the wall switch (the switch disconnects the neutral wire at this moment, and the normal requirement is to disconnect the live wire). If you still can’t solve it, please contact our customer service
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
8. Delivery Time:
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
- We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security
BUY WITH CONFIDENCE
Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
- Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
- Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing
