XTOOL OFFICIAL STORE PROMISE
1. All products in XTOOL official store are 100% official authentic and have a 5-year warranty
2. XTOOL has US/UK/CA/EU/AU/RU/BR/MX overseas warehouse merchants to bear the tax, and can be delivered within five days
3. XTOOL provides 24-hour online service and professional technical support
4. For any model support issues, please refer to XTOOL official website XTOOLTECH.COM
5. Hope you have a good shopping experience in XTOOL, thank you again for shopping in XTOOL
Please Note:
1. If you are not sure whether it is support your device, Please send a picture of your device with clear serial number to seller to check first
2. After you place an order, you Must contact the seller to obtain the upgrade code, the seller will provide it to you within one working day
HOW TO UPGRADE DEVICE USING THE RENEWAL CARD?
1. Check whether the device update has expired: Diagnose APP main interface → Settings → Subscription Info.
2. Please Place Order Directly, then offer your device Serial number to Seller.
3. Seller will send Update Code to you Directly.
4. Use the Activation Code to Renew: Diagnose the APP main interface → Settings → Subscription Info → Add subscription → Enter the activation code → Verify (view the subscription validity time on the subscription information interface)
5. Refresh the device → Click Update → Download the software you need.
Questions and Answers:
Q1. Do I need to be online to use the activation code?
A1: When using the activation code, the device needs to be connected to the Internet for normal renewal and activation.
Q2. The activation code is used successfully and the subsequent time does not change. How to solve the problem if it does not increase?
A2: Sometimes the server has a delay and fails to update the subscription information in time. You can find the refresh button after the basic information on the subscription information interface and set it. Observe whether there will be any changes after refreshing the network. If there is still no change, Please contact the seller.
Q3. Can I choose the renewal period?
A3: The current renewal period is 1 year or 2 years, which can be set according to customer needs.
Q4: If my device expires on 2023-06-01, what happens if I buy an update service on 2023-01-01?
A4: The update service will add a one-year license to your original basis, so your new expiry date is 2024-06-01.
Q5: If my device is English + Russian, will the Russian language can't work after buying the update service?
A5: No, the update service will not change your system language, you can still use them as before and also can send us the serial number to activate other languages for free.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- The finest materials and stunning design — all our products are developed with an obsessive dedication to quality, durability, and functionality
- We use the most secure online ordering systems on the market, and are constantly improving our software to make sure we offer the highest possible security
BUY WITH CONFIDENCE
Our mission is to make your shopping experience as safe and enjoyable as possible. Have questions? Feel free to contact our award-winning customer care team for advice on everything from product specifications to order tracking.
- Money back guarantee: Something not quite right? If you’re not totally satisfied with your purchase, you can return it within 15 days for a full refund
- Risk-Free Purchase: We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of all the sensitive information, so you can be sure your details are completely safe with us
- Trustworthy payment method: We partner with the most popular online payment solutions that guarantee enhanced security and fast transaction processing
